IT Support Technician

Description We are offering a long-term contract employment opportunity for an IT Support Technician role in the technology industry, based in Bethlehem, Pennsylvania. This role involves providing first-line support for IT-related issues and requests, maintaining a high level of customer service, and staying updated with software product knowledge and infrastructure components.Responsibilities: Deliver first-line assistance for IT-related concerns and inquiries, employing various modes of communication such as phone, email, and remote management tools. Collaborate and maintain communication with other support staff to ensure incidents are resolved and requests are addressed. Troubleshoot and resolve user issues related to PC software, hardware, and peripherals in a Windows environment. Set up and configure PC workstations using Microsoft Windows 10 / 11, and install and configure applications and utilities in accordance with IT SOPs. Identify and resolve issues with mobile devices across both Android and Apple platforms. Document and track incidents and requests from identification through resolution. Contribute to the IT knowledge base by documenting internal procedures and standard operating procedures. Occasionally travel as required by the role.Requirements Proficient in using Office 365, with the ability to troubleshoot common issues. Experience working with Active Directory, including user account creation and management. Strong skills in hardware troubleshooting, including diagnosing and resolving issues with computer systems and peripherals. A minimum of one year experience in an IT support role/internship Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .