We are The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.Stronger together!The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.The value for our clients and our peopleFor our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges. The Work: Provide operational leadership and resource management for the Network Operations team. Day-to-day support for multiple clients within multiple datacenter and Cloud environments, provide Outage Resolution Support.
Investigation of outage cause, impact on user, and resolution.
Facilitate outage investigation/restoration of service to Production Environment
Organize meetings to facilitate the investigation of outages/problems and the subsequent restoration of service
Communicate status of outages
Provide periodic updates to management and the client teams on the status of any error resolution activities during an outage
Communicate and work with the client teams as necessary to resolve errors
Other responsibilities may include:
Establish, monitor and evaluate system metrics to enhance team performance and efficiency adherent to organizational and client SLA and OLA requirements.
Provide operational support, ensuring systems and devices are online and available; this includes non- business hours escalation on-call support
Participate in group capability, staffing requirements, and potential new deal reviews.
Assist in resourcing, scope of work, and reporting discussions.
Provide operational guidance to Network operations Engineers and other Operations staff.
Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.) as well as evolving client requirements.
Help formulate Best Practices and deploy standard repeatable build outs and security tools management processes.
Manage relationship with equipment/application/tool vendors and ensure they are meeting all service levels and responsibilities.
Plan and implement medium to high-risk changes on production security systems.
Analyze and assess the impact and risk of high- risk changes on production and non- production network environments. Perform as an internal escalation resource for higher level issues.
Analyze system performance indicators and recommend improvement actions
Monitor vendors’ release notes and plan necessary patching and upgrades of various network equipment and tools.
T his role will require 2-3 days per week at the local office. The preferred hiring locations for this role are Cincinnati, OH; Columbus, OH; and Tampa, FL but may consider qualified applicants in other targeted locations. Here’s what you need:
Minimum of 5 years in managing / leading teams, resource management
Minimum of 5 years’ experience on a network operations/engineering team
Minimum of 5 years Fortinet/ Cisco/ Palo Alto Firewall support
Minimum of 5 years Load balancing
Minimum of 5 years Cloud Network Support
Bachelor's degree or equivalent (minimum of 12 years) work experience. (If Associate's degree, must have minimum of 6 years experience.)
Bonus Points if:
Certifications are a plus; CCNA, CCNP, Cloud Specialized.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Annual Salary RangeCalifornia $73,000 to $192,600Colorado $73,000 to $166,400District of Columbia $77,700 to $177,200New York $67,600 to $192,600Maryland $67,600 to $154,100Washington $77,700 to $177,200What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.