Customer Support Assistant

Job DescriptionSphirea Plus is looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely manner.Provide accurate information and assistance regarding products and services.Resolve customer complaints by identifying solutions and following up to ensure resolution.Maintain detailed records of customer interactions and transactions.Collaborate with internal teams to address customer concerns effectively.Assist with administrative tasks related to customer service operations.Adhere to company policies and procedures to ensure consistent service delivery.