Lead IT Technician - REF115O

We are seeking a highly skilled and experienced Lead IT Technician to join our team in a remote capacity within the United States. As the Lead IT Technician, you will be responsible for overseeing our IT support operations, managing a team of technicians, and ensuring the smooth functioning of our organization's IT infrastructure.Lead and mentor a team of IT technicians, providing guidance and support in resolving complex technical issuesDevelop and implement IT policies, procedures, and best practices to optimize system performance and securityManage and prioritize IT support tickets, ensuring timely resolution of issuesOversee the maintenance, upgrades, and troubleshooting of hardware, software, and network systemsCollaborate with other departments to identify IT needs and implement appropriate solutionsConduct regular system audits and risk assessments to ensure compliance with security standardsStay up-to-date with emerging technologies and industry trends, recommending and implementing improvements as neededManage IT projects, including planning, resource allocation, and executionProvide technical expertise and escalation support for complex IT issuesDevelop and maintain documentation for IT processes, systems, and configurations