Lile Moving and Storage has an immediate opening for a Customer Service & Billing Specialist (CSR) to support the operations at our Vancouver, WA branch warehouse. This is an in-office, customer-facing position, with heavy invoicing and billing responsibilities.
The CSR will ensure superior customer service by accurately preparing and distributing storage, move and billing documentation, remaining in regular contact with the customer, solving problems as necessary.
The ideal candidate is a natural problem-solver, able to find solutions using all available resources. The ideal candidate will also have experience in billing and invoicing tasks, maintaining accuracy during busy times.
This is an in-office, administrative position (NOT a call center) requiring regular and predictable attendance. There are no options for remote work.
A stable work history is a plus and outstanding attendance is required.
Position: Customer Service & Billing Specialist (CSR)
Location:
Schedule: Monday to Friday (40-hour week); 7:00 AM to 4:00 PM or 7:30 AM to 4:30 PM
Pay: $20.00 to $22.00 per hour to start, depending on qualifications and experience.
Career Growth + Benefits + Team Culture
Job Responsibilities: What You'll Do
Provide immediate, personable service to all customers, internal and external
Maintain positive customer relationships.
Communicate professionally with customers and clients, visitors, and co-workers.
Process the customer’s orders through appropriate agency software ensuring accuracy throughout.
Organize and maintain inbound/outbound files.
Track incoming shipments via email correspondence; maintain contact with all personnel and advise them of updates to timelines.
Follow through with customers on key dates of the move process.
Maintain timely email correspondence with service providers.
Provide timely response to logistical inquiries and customer contact.
Work with operations team to facilitate moving services to clients.
Prioritize, review and complete assigned daily tasks.
Assist with answering phones and walk-in customers, performing basic office and receptionist duties.
Perform administrative duties in a professional in-office environment.
Provide regular and predictable attendance.
Job Requirements: What You Bring
Intermediate to advanced skills in Microsoft Office, Excel, and Outlook.
Data entry experience is required.
Comfortable and willing to quickly learn new computer programs and systems.
Exceptional attention to detail, organizational, and time management skills.
Excellent verbal and written communication skills.
Able to work independently as well as part of a team.
Must be willing to train and take instruction as needed to master the job duties.
3-5 years of office/administrative experience required. Customer service experience is a plus.
High School diploma or equivalent.
Accounting experience is a plus.
Must be able to provide regular and predictable attendance.
Must be able to read, write, and understand English when necessary for job performance, safety, and effective and efficient operations.
REAL ID may be required at time of hire.
Opportunities and Benefits: Why Join Lile?
PAY
$20.00 to $22.00 per hour to start, depending on qualifications and experience.
BENEFITS
Medical, Dental and Vision insurance
FSA and DCRA available (flex spending and dependent care reimbursement account)
Paid time off (sick, vacation, holiday)
401(k) with match
(Note: All benefits have eligibility requirements)
A GREAT PLACE TO WORK
Opportunities for a long-term career and advancement within a stable, well-established company.
Positive, team-oriented environment where your contributions are valued.
Whether you have prior experience, or you’re new to the moving and storage industry, Lile Moving & Storage is the place to grow your skills and secure your future.
APPLY NOW!
Reply to this post with your resume or job history and cover letter.
We are a drug-free workplace and equal opportunity employer. All job offers are contingent upon the successful completion of a background check and drug screening.
About Us:
We are Lile International Companies, also Lile Relocation Services and Lile Moving and Storage, a trusted leader in the Pacific Northwest transportation, moving, and logistics industries since 1959. As a second-generation company, we take pride in our legacy of excellence and commitment to quality service.
We support equal opportunity employment and invite all individuals, including veterans, to apply.