Vacancy caducado!
IT Support Technician Level I - Clackamas, Oregon
Assured Technology Solutions is a recognized Managed IT Services provider in the Pacific NW. We have been in operation for over 20 years. We are a Customer-Service driven company that focuses heavily on communication in order to deliver the highest quality IT services to our clients.
We are growing our business, and we added several new positions in the last 12 months. This is a newly added position as we are actively acquiring new customers. You will join a friendly team that LOVES technology.
We are actively seeking a Full-Time Level 1 IT Support Technician to cover our help desk, perform onsite work at client’s offices, and assist with other IT tasks.
1+ years of IT support experience are required, but no extensive expertise is needed. You will be provided with the training and tools in order to be successful with the given job responsibilities, and as you succeed, you will be presented with opportunities to advance your career in IT. We employ four levels of technicians.
Success in this role is defined by executing well on the following job responsibilities:
Covering our Help Desk, answering incoming calls, and responding to submitted service requests
Going onsite to client offices for workstation deployments and technical repair (limited during COVID era)
Troubleshooting and fixing operating system failures at the desktop level
Network administration
User application support
Printer setups and configurations
Providing an exceptional customer service experience to our customer
Required skills:
One or more years of paid experience in an IT service support role or a similar role. The unpaid experience might be taken into consideration
Current entry-level Industry Certification (CompTIA A+, Network+, Microsoft MTA)
Knowledge of basic Networking Technologies (TCP/IP, AD, DNS, DHCP, DFS, etc.)
Proficiency with Windows-based operating systems
Hardware and Software skills to troubleshoot desktops, laptops, routers, firewalls, printers, and other technical equipment
Self-Motivated with a desire and drive to work hard and grow yourself both personally and technically
Exceptional interpersonal and communication skills, both oral and written, with the focus on the customer
Detail and task-oriented, flexible
Eager to accept new challenges and ongoing learning
Willingness to work with new technologies
Ability to work in a collaborative team environment
Available to work, on occasion, during off-hours (overtime pay eligible)
Ability to Multi-Task, prioritize and manage time effectively
Physically capable of lifting computers, printers, servers, and other equipment up to 60 pounds
Reliable work record (references, crim check, driving history)
Reliable transportation, current and valid driver’s license, and auto insurance
HEALTH AND WELLNESS
100% company-paid medical and vision for employee and family (we know, right)
company-paid long term disability insurance policy
company-paid term life and AD&D and optional policies
Vacation, sick, and seven paid holidays
EAP
Allowance for work from home
Quarterly team-building events
Expanded work from home allowance after a training period for the time of COVID
FINANCIAL WELLBEING
profit sharing
401(k) match – 3%
Discretionary bonuses
PROFESSIONAL DEVELOPMENT
professional education and certification allowances
in-house continuing education
opportunities for advancement through obtaining IT certifications and experience
To apply for this position, go to this link and Select the Support Technician Level I position from the menu: https://www.optimizehire.org/apply-job?i=OTUz
We also have an on-call (varied hours) position open at this time.
Be part of our success, we look forward to hearing from you!
What sets us apart from other MSP companies? Check this out: https://www.atsnw.com/about-us/
What do our clients say about us?https://www.atsnw.com/our-clients/
We are an Equal Opportunity and Diverse Employer
Vacancy caducado!