Job Details

ID #6239156
Estado Oregon
Ciudad Portland
Tipo de trabajo Full-time
Salario USD Competitive package, with solid benefits, paid training opportunities, and career advancement opportunities Competitive package with solid benefits paid training opportunities and career advancement opportunities
Fuente Oregon
Showed 2020-11-30
Fecha 2020-11-29
Fecha tope 2021-01-28
Categoría Sistemas/redes
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IT Support Technician Level I

Oregon, Portland, 97201 Portland USA

Vacancy caducado!

IT Support Technician Level I - Clackamas, Oregon

Assured Technology Solutions is a recognized Managed IT Services provider in the Pacific NW. We have been in operation for over 20 years. We are a Customer-Service driven company that focuses heavily on communication in order to deliver the highest quality IT services to our clients.

We are growing our business, and we added several new positions in the last 12 months. This is a newly added position as we are actively acquiring new customers. You will join a friendly team that LOVES technology.

We are actively seeking a Full-Time Level 1 IT Support Technician to cover our help desk, perform onsite work at client’s offices, and assist with other IT tasks.

1+ years of IT support experience are required, but no extensive expertise is needed. You will be provided with the training and tools in order to be successful with the given job responsibilities, and as you succeed, you will be presented with opportunities to advance your career in IT. We employ four levels of technicians.

Success in this role is defined by executing well on the following job responsibilities:

Covering our Help Desk, answering incoming calls, and responding to submitted service requests

Going onsite to client offices for workstation deployments and technical repair (limited during COVID era)

Troubleshooting and fixing operating system failures at the desktop level

Network administration

User application support

Printer setups and configurations

Providing an exceptional customer service experience to our customer

Required skills:

One or more years of paid experience in an IT service support role or a similar role. The unpaid experience might be taken into consideration

Current entry-level Industry Certification (CompTIA A+, Network+, Microsoft MTA)

Knowledge of basic Networking Technologies (TCP/IP, AD, DNS, DHCP, DFS, etc.)

Proficiency with Windows-based operating systems

Hardware and Software skills to troubleshoot desktops, laptops, routers, firewalls, printers, and other technical equipment

Self-Motivated with a desire and drive to work hard and grow yourself both personally and technically

Exceptional interpersonal and communication skills, both oral and written, with the focus on the customer

Detail and task-oriented, flexible

Eager to accept new challenges and ongoing learning

Willingness to work with new technologies

Ability to work in a collaborative team environment

Available to work, on occasion, during off-hours (overtime pay eligible)

Ability to Multi-Task, prioritize and manage time effectively

Physically capable of lifting computers, printers, servers, and other equipment up to 60 pounds

Reliable work record (references, crim check, driving history)

Reliable transportation, current and valid driver’s license, and auto insurance

HEALTH AND WELLNESS

100% company-paid medical and vision for employee and family (we know, right)

company-paid long term disability insurance policy

company-paid term life and AD&D and optional policies

Vacation, sick, and seven paid holidays

EAP

Allowance for work from home

Quarterly team-building events

Expanded work from home allowance after a training period for the time of COVID

FINANCIAL WELLBEING

profit sharing

401(k) match – 3%

Discretionary bonuses

PROFESSIONAL DEVELOPMENT

professional education and certification allowances

in-house continuing education

opportunities for advancement through obtaining IT certifications and experience

To apply for this position, go to this link and Select the Support Technician Level I position from the menu: https://www.optimizehire.org/apply-job?i=OTUz

We also have an on-call (varied hours) position open at this time.

Be part of our success, we look forward to hearing from you!

What sets us apart from other MSP companies? Check this out: https://www.atsnw.com/about-us/

What do our clients say about us?https://www.atsnw.com/our-clients/

We are an Equal Opportunity and Diverse Employer

Vacancy caducado!

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