Steviva Brands is a leader in natural sweeteners, dedicated to providing healthy alternatives for consumers and businesses alike. We specialize in innovative, high-quality sugar substitutes available through various e-commerce platforms, including Amazon and Shopify.
We are seeking an experienced Fulfillment Manager to oversee and optimize our order fulfillment operations for Amazon and Shopify. This role ensures timely, accurate, and cost-effective order processing, inventory management, and logistics coordination. The ideal candidate has a strong background in e-commerce fulfillment, supply chain management, and third-party logistics (3PL) coordination.
Responsibilities:
- Oversee day-to-day fulfillment operations for Amazon and Shopify orders, ensuring timely, accurate order processing, and fulfillment.
- Manage and maintain optimal inventory levels across fulfillment centers and warehouses.
- Work closely with third-party logistics (3PL) partners to ensure smooth shipping and delivery processes.
- Monitor and analyze key performance indicators (KPIs) related to fulfillment, including order accuracy, shipping times, and inventory turnover.
- Optimize Amazon FBA (Fulfilled by Amazon) and FBM (Fulfilled by Merchant) strategies to maximize efficiency and profitability.
- Coordinate with internal teams to forecast demand and prevent stockouts or overstocking.
- Ensure compliance with Amazon and Shopify fulfillment policies, including packaging, labeling, and returns management.
- Implement process improvements to enhance efficiency and reduce fulfillment costs.
- Troubleshoot and resolve fulfillment-related issues, including delays, inventory discrepancies, and customer complaints.
- Utilize e-commerce and inventory management tools such as Shopify, Amazon Seller Central, and ERP systems.
Qualifications:
- 3+ years of experience in fulfillment, logistics, or supply chain management, preferably within an e-commerce environment.
- Strong understanding of Amazon FBA, FBM, and Shopify fulfillment processes.
- Experience working with 3PL partners and managing warehouse operations.
- Proficiency in inventory management systems, order processing tools, and e-commerce platforms.
- Excellent problem-solving, organizational, and analytical skills.
- Strong communication and collaboration abilities with cross-functional teams.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on Steviva Brands products.
- Growth opportunities within a rapidly expanding company.
How to Apply:
If you are passionate about e-commerce fulfillment and ready to drive operational excellence, we’d love to hear from you! Please submit your resume and a cover letter with the subject line “Fulfillment Manager Application”.
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Steviva Brands is an equal-opportunity employer and values diversity in the workplace.