We have an immediate opening for a Relocation & Billing Specialist (Customer Service) to support the operations at our Vancouver branch warehouse. This is a full time, Monday through Friday, in-office, customer-facing position, with heavy invoicing and billing responsibilities.
The Relocation Specialist will ensure each customer’s move is successful by accurately preparing and distributing move and billing documentation, coordinating the move process internally, and remaining in contact with the customer regularly through the move, solving problems as necessary.
The ideal candidate is a natural problem-solver, able to find solutions using all available resources. The ideal candidate will also have experience in billing and invoicing tasks, maintaining accuracy during busy times. A stable work history and outstanding attendance is a plus!
Responsibilities
Provide immediate, personable service to all customers, internal and external
Maintain positive customer relationships.
Communicate professionally with customers and clients, visitors, and co-workers.
Process the customer’s orders through appropriate agency software ensuring accuracy throughout.
Organize and maintain inbound/outbound files.
Track incoming shipments via email correspondence; maintain contact with all personnel and advise them of updates to timelines.
Follow through with customers on key dates of the move process.
Maintain timely email correspondence with service providers.
Provide timely response to logistical inquiries and customer contact.
Work with operations team to facilitate moving services to clients.
Prioritize, review and complete assigned daily tasks.
Assist with answering phones and walk-in customers, performing basic office and receptionist duties.
Qualifications
Have intermediate to advanced skills in Microsoft Office, Excel, and Outlook. Data entry experience is required.
Must be comfortable and willing to learn new computer programs and systems.
Have exceptional attention to detail, organizational, and time management skills.
Have excellent verbal and written communication skills.
Be able to work independently as well as part of a team.
Must be willing to train and take instruction as needed to master the job duties.
3-5 years of office, administrative experience required. Customer service experience is a plus.
High School diploma or equivalent.
Accounting experience is a plus.
This is an administrative position, NOT a call center.
We are a drug free workplace. All employment offers are contingent upon the satisfactory completion of a pre-employment drug screening and criminal background check.
About us:
We are Lile International Companies, Inc., also Lile Relocation Services and Lile Moving and Storage. We are a second-generation leader in the Pacific Northwest transportation, moving and logistics industries since 1959. We support equal opportunity employment and all persons are encouraged to apply. For more information, visit our website at www.lile.com.
How to apply:
Send your resume and a brief cover letter to Erik at erik.grimaldo@lile.net or call 360-892-1454 for more information.