Do you thrive under micro-managing supervisors? Then this job isn’t for you. Best of luck in your search!
Do you know how to hold yourself accountable? Are you organized? Can you own your work and all the responsibilities that come with it? Manage your time wisely? Prefer to act as an autonomous human being connected with other autonomous human beings within a small organization? Then please keep reading.
We are Moso Retail Environments, a small business that makes custom signage, mostly for furniture manufacturers and retailers, but we don’t limit ourselves. Embracing challenges is part of what we do.
We are hiring for a full-time Accounts Process Facilitator (APF) to join our Sales Team. This position is generally responsible for customer service, documenting projects and writing up orders, and providing support to the Strategic Account Manager and/or the Project Manager. This position also works with our Print and Production Teams, and occasionally our Accounting Team and our Management Team. Because we are a small business, our employees are expected to support one another in order for all of us to be successful. Within our organization, the person in the APF role has an opportunity to shine through their consistent, conscientious support of coworkers and customers alike.
Job Responsibilities Include:
Independently enters and processes customer orders utilizing provided software
Develops active knowledge of internal product offerings and their functions
Assists the Strategic Account Manager (SAM) and/or Project Manager (PM) on accounts and projects as assigned
Communicates and coordinates large projects with the SAM/PM, the Sales Director, and the Print/Production Teams
Proactively assesses, clarifies, and validates information that has been provided by customers
Documents relevant information in order to make it available internally to those involved with the project
Actively seeks to improve competency levels within company software.
Communicates with customers regarding their orders via email and telephone.
Other duties may be assigned.
Possibility of travel four times a year to out of state tradeshows.
Required Qualifications:
1 year customer service experience
Comfortable picking up the telephone for inbound and outbound calls
Data entry skills
Knowledge of Google Office Applications
Confidence in learning CRM software
Confidence in learning sales orders software
Confidence in learning project management software
Ability to learn, remember, and recall information specific to products and customers
Proactive organizational skills
Reliable transportation to ensure on time arrival each work day
Bonus Qualifications:
Experience in large format printing
Experience in the furniture industry (manufacturing or retail)
Knowledge of printing process technology or graphic design
Working Conditions:
8-hour days between the hours of 8:00am and 5:00pm, 40-hour weeks
This is a desk job. Most of your work will be done on a computer.
Open office setting shared with several coworkers
Physical Requirements
Some physical labor can occur. Applicants must be able to lift 50 lbs when required.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Supplemental Pay:
Bonus opportunities
Experience:
Customer service: 1 year (Required)
Data entry: 1 year (Preferred)
Sales: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Ability to Commute:
Portland, OR 97230 (Preferred)
Ability to Relocate:
Portland, OR 97230: Relocate before starting work (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person