Alive IV and Wellness is seeking a dynamic, engaging, reliable and detail-oriented Patient Experience Coordinator to be the cornerstone of our client interactions and clinic operations. This role combines exceptional customer service with operational excellence, ensuring a pristine, well-stocked, and welcoming environment for our patients.
Job Description:
As our Medical Receptionist, you'll orchestrate exceptional patient care from initial contact through their entire visit. You'll be the vital link between our medical team and patients, ensuring seamless communication, outstanding service, and a hygienic, fully-equipped environment at every touchpoint.
Key Responsibilities:
Manage the patient journey from initial contact through follow-up care
Coordinate efficient check-in/out processes and appointment scheduling
Articulate medical recommendations clearly and empathetically to patients
Handle complex patient inquiries with professionalism and care
Manage and respond to online reviews, upholding our clinic's reputation
Mentor and support administrative team members
Utilize and optimize clinic management systems (Spruce Health, Acuity Scheduling, Healthie EHR)
Ensure strict adherence to HIPAA regulations and patient confidentiality
Proactively identify and implement improvements to enhance patient experience and clinic efficiency
Oversee the cleanliness and preparation of treatment rooms and common areas
Ensure all spaces are properly sanitized, stocked, and ready for patient use
Coordinate with cleaning staff and communicate any special cleaning requirements
Receive, inspect, and organize medical supplies and equipment
Maintain accurate inventory of medical supplies, cleaning materials, and clinic essentials
Coordinate with suppliers and medical staff to ensure timely restocking of supplies
Implement and maintain an organized storage system for all clinic supplies
Qualifications:
Proven track record in healthcare reception or patient coordination (2+ years preferred)
Exceptional interpersonal and communication skills
Proficiency in medical terminology and billing procedures
Strong organizational abilities with a talent for multitasking and inventory management
Experience with healthcare software systems
Thorough understanding of HIPAA and patient privacy practices
Demonstrated ability to convey complex information with clarity and empathy
Resilience and positivity in a fast-paced environment
Attention to detail, particularly regarding cleanliness, organization, and inventory control
Knowledge of proper sanitation practices and medical supply management in a clinical setting
What We Offer:
Competitive pay based on experience
Comprehensive health benefits package
Collaborative work environment in a growing wellness clinic
Continuous learning and development programs
At Alive IV and Wellness, we're dedicated to transforming lives through innovative health solutions in a clean, safe, and well-equipped environment. If you're passionate about creating extraordinary patient experiences, driving operational excellence, and maintaining a pristine, fully-stocked clinic, we want to meet you!
To apply, please submit your resume along with a cover letter detailing your relevant experience and why you're excited to join our mission of wellness.
Alive IV and Wellness is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone can thrive.
Job Type: Full-time
Pay: $18.95 - $19.70 per hour
Expected hours: 35 – 40 per week
Schedule:
5x8
Day shift
Monday to Friday
Work Location: In person