POSITION DESCRIPTION
Job Title: Program Coordinator
Reports To: Program Director
FLSA Status: Hourly
Hours: 32-40 Hours/Week
Office Location: Multnomah Village/ Remote/Hollywood Fred Meyer
Current Pay Rate: $19.00 Starting
Benefits: Employer paid Health, Dental, Vision, & Life insurance, up to 5% match for 403b retirement, paid vacation, sick, lunch and holidays
Organization Overview:
For over 30 years, Store to Door has delivered nourishment and social connections to homebound people in our community. We support independent living for Portland area seniors and people living with disabilities by providing a low-cost, volunteer-based grocery shopping and delivery service. Our award-winning organization is the only one of its kind in Oregon. Each year, with over 1,400 volunteers, we make over 14,000 deliveries to 800+ seniors and people living with disabilities.
Position Summary:
The Program Coordinator assists the Program Director in coordinating the safe and efficient service delivery model including, volunteer coordination, grocery order taking, oversight of store duties on shopping days, client relations, and client data management. The position is also responsible for coordinating additional programs such as our food box delivery service and volunteer friendly caller program.
Duties & Responsibilities
Store Lead (40%)
Coordinate the logistical setup and breaking down of the store on shopping days
Review with staff and volunteers the assignments for the day
Problem solve scheduling conflicts (e.g., volunteers that do not show)
Prepare call logs, client order forms, and other delivery and shopping documents
Coordinate with the cashiers and accounting support to ensure proper payment and SNAP processing
Coordinate with the volunteer coordinator or program associate the volunteer shopper process
Oversee the cart checking (quality control) process
Ensure the smooth flow of the grocery checkout process
Communicate with Fred Meyer Store Manager and S2D Program Director as needed.
Process receipts for delivery summary sheet and prepares route paperwork
Order Taking and Office Duties (40%)
Coordinate and problem-solve for client order taking (Office location)
Maintain an up-to-date client database
Schedule order takers and, when needed, support scheduling of drivers
Coordinate Dormant/Inactive client call campaign annually
Prepare call logs, client order forms, and other delivery and shopping documents
Advocate as required for clients who require additional resources or are in crisis
Collaborate with office manager and program director on client-related issues
Evaluate client satisfaction by administering an annual survey
Specialized support and management of OPI & SNAP clientele
Prepare monthly client outcomes reports
Participate in team meetings and coordinate work with other staff members
Other duties as assigned
Project/Program Coordination (20%)
Contribute to the design and implementation of new program initiatives
Coordinate support services that extend our client services (e.g., food box and friendly caller programs)
Assist in S2D data collection and reporting activities.
Education & Knowledge:
Associate degree in business, healthcare, or related field or equivalent work experience.
Skills, Abilities & Experience:
Minimum of two-year experience as, Case Manager, Administrative Assistant, Office Manager, Volunteer
Coordinator or equivalent
Demonstrated hands-on experience and proficiency with computer applications, including MS Office Suite: Outlook, Word, Excel. Comfortable with computer applications and web-based applications.
Effective customer service and client relation skills
Demonstrated skills and proficiency in the production of reports
Excellent organizational and time management skills, including the ability to set priorities and organize multiple projects. Must be flexible to changing deadlines and last-minute work assignments
Strong written and oral communications skills
Excellent interpersonal skills and the ability to work independently and inter-dependently
Ability to maintain confidentiality and security of information
Ability to work in a team environment and effectively communicate with diverse populations including communities of color, low income and persons with disabilities
Vehicle available to perform job duties
Knowledge of and passion for senior services
Must pass a criminal background check
Any satisfactory combination of experience, training, and/or education that ensures the ability to perform the work may substitute for the above qualifications.
Working Conditions/Physical Demands
Fast-paced, with significant people interaction. No lifting over 40 lbs. Some reaching, bending, standing and stooping, and sitting for extended periods with phone and computer work. Store to Door is a hybrid work environment that combines in office and remote work schedule. Store to Door provides laptop/desktop, monitor, and camera (as needed) to support remote work.
Commitment to Equity
Store to Door is an Equal Opportunity Employer and strongly encourages people of color, women, LGBTQ+ individuals, veterans, those with disabilities, and those with working-class backgrounds to apply. We are
working toward an equity and diversity plan dedicated to improving outcomes for communities of color and other under-served populations.
Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at-will” employment relationship.