Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.Unum is changing, and we’re excited about what’s next. Join us.General Summary:Are you a problem-solver with a knack for improving platform functionality? Join our team as a Software Engineer I and become a vital part of our operations. In this role, you'll manage and resolve ServiceNow incident tickets, troubleshoot and resolve issues, and ensure a seamless experience for internal business partners, such as leave specialists, eligibility specialists, and contact center representatives.A general understanding of the FINEOS platform is preferred, enabling you to support and enhance its capabilities. Key skills required for this role include proficiency in programming languages (such as Java, C#, or similar), problem-solving abilities, familiarity with agile methodologies, and a strong commitment to continuous learning and development. Additionally, you will contribute to estimating the work required to deliver new software features.Join us and be a part of a dynamic, collaborative environment!This is a hybrid role requiring 2x onsite per week at one of campuses in Atlanta, GA, Chattanooga, TN, and ColJob Specifications
Bachelor's degree in computer science is preferred, or equivalent relevant business experience
2+ years' experience with demonstrated success at the Associate level in software development and software development practices or equivalent experience
Working knowledge of FINEOS is preferred.
Experience in ServiceNow and incident management is a plus.
Demonstrates good oral and written communication skills to collaborate with internal teams and navigate time-sensitive conversations.
Takes a logical, analytical approach to problem solving and pays close attention to detail
Knowledge of Agile Development Methodologies
Demonstrates strong focus on quality delivery and delighting customers; holds self to high standards of delivery
Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
Principal Duties and Responsibilities
Resolve incident tickets through ServiceNow, with a commitment to quick turnarounds (24-48 hours).
Follow incident triaging guidelines, focusing on critical concerns.
Handle escalations using Rally and provide research support to the escalation team.
Troubleshoot and fix issues on the FINEOS platform related to FMLA and STD, leveraging your knowledge to identify root causes.
Participate discussions in situation rooms to address complex problems, coordinating with external stakeholders when needed.
#LI-AD1#LI-MULTI#LI-HYBRIDIN1Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$60,500.00-$123,400.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Unum