Manager - Creative Services

This position at our Portland photography studio will be a key liaison between clients and photo studio operations,ensuring a seamless workflow that consistently exceeds client expectations. Primary responsibilities includeenhancing the client experience with RRD through exceptional service, a positive attitude, a sense of urgency, clearcommunication, and utmost professionalism. Ensuring account satisfaction and service excellence is paramount. Weseek a team player who is willing to assist wherever needed and contribute to the overall success of our studio.ResponsibilitiesManage assigned accounts, including complex, high-volume, and high-profile customer accounts with minimal supervision.Attend weekly client meetings, take detailed notes, and follow up on all action items.Collaborate with the producer to manage the photography production schedule, ensuring client deadlines and budgetary requirements are met.Communicate production roadblocks and scheduling issues internally, and work towards resolutions promptly.Oversee client divisional banner requests, ensuring accurate scheduling and timely delivery of final assets within the client's deadline.Create and distribute weekly status reports, summarizing completed assets and their final locations within the client's Digital Asset Management (DAM) system.Provide support for on-set clients and talent.Track photography projects from the client's briefing kickoff through the production and delivery process, coordinating with the producer to ensure all assets are captured and delivered on time.Collect and manage billing information, maintaining accurate billing worksheets for each period.Identify, communicate, and resolve any issues that may arise.Work effectively in a team environment, offering assistance wherever needed, including tasks such as shopping and file transfers.Deliver exceptional customer service by consistently meeting client needs, swiftly resolving challenges, and exceeding expectations.Responsible for photography data collection and analysis to increase potential for volume efficiencies.Adhere to ethical business practices in dealings with customers, employees, vendors, suppliers,Leads photography team and will have direct reports.