This position is onsite in a call center environment. Class Starting November 8, 2024.
Apply here today! https://jobs.spectrum.com/search-jobs/Vancouver
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.
WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
Talking to many different types of people from across the country
Answering inbound phone calls from customers related to billing inquiries
Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
Establishing and growing professional, positive relationships with Spectrum customers
Collaborating with management on customer issue escalations
Representing a Fortune 100 company with professionalism and courtesy
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred Qualifications
Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
SPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
Total Rewards: Our comprehensive benefits are among the best in the industry
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