Who we are?
Strive Workplace Solutions is a family-owned, "locally" managed, "business products" company, who has been in business since 1967 with 7 locations in 3 states.
Our Customer Care/Sales Support position is responsible for engaging with customers on behalf of the company. Your duties include answering phone calls, emails and chats from customers. You will participate in meetings with other Customer Care/Sales Support members from other locations to discover new communication tactics and knowledge of the company products and services in order to help our customers. Our Customer Care/Sales Support representatives also communicate with our team of drivers, Sales Rep's, warehouse managers and other office staff to ensure quality, timely service.
Responsibilities:
Setting up and providing introductory information to new customers.
Following up with existing customers to ensure they are satisfied with the service and products they receive from Strive.
Gain knowledge to inform customers about new and additional products or services available in order to determine quickest, most effective way to troubleshoot and and answer customers questions, concerns, needs and common issues with a product or service using our proprietary software.
Skills:
Experience with Windows, Excel, PDF's and the ability to learn a proprietary software.
Interpersonal, customer care and phone skills.
Great time management and the ability to work with little direction a plus.
Attention to detail and the ability to have patience under pressure.
Sense of humor. The ability to find the positive in situations and willingness to work in a team environment which includes 5 other regions.
This position is Monday - Friday, 8-5 (hour lunch)
We offer;
$19-$20 / hour DOE
Health Benefits available after 90 days
401K w/ 3% match available after 1 year
PTO and Holiday pay
the opportunity to work with fun, motivated team members.