HOW TO APPLY:
Email a current resume and a separate cover letter. The cover letter must include the word "pineapple." If applying via Indeed, please place your cover letter in the Message area, attach it as a PDF, or email it separately. Following this process is the first screening for this position, and it is a requirement for consideration.
TRAVEL IS BOOMING – These are expansion hires – Join our growing team today.
POSITION OVERVIEW:
As a Travel Advisor, you enjoy helping people select and manage all aspects of their vacation. We want to add more driven, success-focused Travel Advisors to our growing team of award-winning travel professionals. You'll not only play a crucial role in guiding guests to exceptional travel experiences, but you'll also earn uncapped commissions based on your ability to provide the best sales and service experience. You'll get travel perks, a solid benefits package, a strong base salary, great benefits, and a team-oriented sales environment with supportive management.
The position is an in-office-only sales-exempt employment opportunity handling clients, mainly by phone and email, who contact our office. You are not responsible for lead generation, only offering our services to those who contact us and servicing those clients. Travel Advisors meet and exceed personal targets by initiating interactions with past guests and prospects interested in taking a vacation.
We provide training and ongoing support, but your desire to make this a career, not a job, will bring you the most significant financial rewards. The longer you stay in the career, the easier it becomes to exceed your desired salary target.
Successful candidates are…
Excited to Talk Travel: Selling vacation experiences requires excellent listening skills to understand what matters to a guest and the ability to develop trust and relationships.
Goal-oriented and Self-Motivated: To build a loyal customer base via communication efforts, including calls, emails, referral development, networking, social media tools, and company-hosted sales events.
Great at Time Management & Multi-Tasking: Need to efficiently manage calls, follow up on emails and leads, and manage guest communications while creating solid relationships by putting the client first.
Detailed Oriented: This industry requires extreme attention to detail, as misspelling someone's name can cost them their entire dream vacation.
Embrace Technology: We are a tech-forward office, embracing the latest in phone systems, software, and AI to be as efficient and error-free as possible – you will embrace the same.
You Solve Problems, not Create Them.
Our Office:
Established in 2004, we have been winning sales and service awards since our first year. At TravelPerks, we are more than a travel agency – we help the employees of some of America's greatest companies realize their personal vacation dreams, help non-profit organizations find new fund-raising revenue, and help our local clients have a trusted travel agency to work with. We believe the best way to be of value is to provide outstanding SAVINGS ∙ SERVICE ∙
SATISFACTION to each client. We believe in the power of relationships and that being of value to our clients, our suppliers, and our employees is how relationships are built and sustained. Our office is currently open seven days a week from 7:45am to 6pm, and you must be able to work any assigned schedule.
We offer:
Uncapped, Performance-based Compensation: The compensation structure includes a base hourly wage ($23/hr) during up to three months of training. Once you've completed the training period, you move to a higher monthly minimum plus bonuses/incentives. Ultimately, your pay is driven by your ability to sell vacations. The more you sell, the more you make.
Travel Benefits: Enjoy discounted and even free vacations for you and your family.
Flexible Schedule: We are open seven days a week, and you need to be able to work any shift with notice. We are flexible with time off requests, lunches, etc.
Benefits Package: Paid Time Off, a 401K program with up to 3.5% company match, disability insurance, dental insurance, life insurance, a QSEHRA to provide health insurance, a history of EOY bonuses, monthly incentives, and a supportive and progressive work environment.
Professional Development: Successful Travel Advisors earn funds to cover relevant professional development reimbursement for travel and business-related courses/activities, including trips.
There is a very real learning curve in the first year, as selling all types of vacations to all corners of the world requires mastering a great deal of information. As you sharpen your skills and build your book of clients, your earnings will grow, and the growth will be easier and easier.
We believe in excellence. During covid, the most challenging time for everyone in travel, we maintained 100% 5-Star Google reviews. Our President was named the #1 Cruise Agent in America for 2018, the highest honor in our industry.
Qualifications:
Ability to perform all Essential Functions on a regular and consistent basis
While experienced agents are welcome, our primary interest is someone confident in their ability to communicate with and lead others confidently and quickly through a vacation planning process
High School graduate required – 2-year college degree preferred or 2-years travel industry sales experience
Must have the ability to communicate effectively and professionally with clients both verbally and through written correspondence.
Excellent typing, windows-based computers, mathematical and analytical skills, and ability to compose client correspondence required.
Ability to efficiently operate automated reservation systems & modern office software/operating systems
The ability to grasp complex processes and arrive at intelligent and thoughtful decisions through critical thinking skills is a requirement.
Must be attentive to details and remember and implement detailed processes that are both documented and undocumented, the latter with a reasonable amount of training and examples
Ability to speak to and hear guests over a telephone or other communication system
Must be able to meet physical requirements as outlined in the full job description
Successful completion of a background check and skills assessment is required