Nestled deep in the heart of Oregon’s breathtaking Cascade Lakes region, Elk Lake Resort is a premier year-round destination offering guests unforgettable outdoor experiences, cozy mountain lodging, and rustic elegance just 25 miles from Bend. Under new ownership and entering an exciting new chapter, we’re building a passionate, service-driven team to help create extraordinary guest experiences in one of the most beautiful settings in the Pacific Northwest. Whether you’re drawn by the lake, the lodge, or the lifestyle — come be part of something special. This is more than a job — it’s a chance to work where others vacation, connect with nature daily, and be part of a close-knit team that takes pride in hospitality. Elk Lake Resort Management LLC is an equal opportunity employer operating under a special use permit by the USDA Forest Service, Deschutes National Forest.
Job SummaryOur busy multi-season rustic lodge and lake resort, featuring rental cabins, a campground, and marina is seeking mutliple hard-working, self-motivated people to join our resort operations team.The ideal candidates for this position are enthusiastic and driven to “exceed customer expectations” while ensuring the resort is maintained to the highest standards and our guests have an amazing experience with us. Those with previous industry experience at a company or organization that serves residential clients and/or resort guests, and a “whatever it takes” attitude are encouraged to apply. This is a great opportunity for a motivated professional who wants steady employment in the resort industry.The operations team is responsible for overseeing all lodge’s operations and maintenance, ensuring a seamless and exceptional guest experience. Must be willing to work varied, longer hours in a more remote lake area approximately 30 minutes from Bend, OR.Key Responsibilities Assist guests during check-in and check-out with luggage, directions, etc Ensure resort events (weddings, concerts, private events) are properly set-up and broken down and proceed without issue. Maintain outdoor campsites, RV sites, and camping cabins Ensure the safety and security of guests, employees, and other visitors. Ensure resort property (lodge, marina, cabin areas) are clean and maintained to resort standards Handling deliveries, transporting, and managing the flow of materials and products within the resort. Identify and report any issues to management. Collect resort garbage from designated areas as needed. Assist as required with other maintenance, construction, landscaping, repairs or projects. Leave the resort better than you found it each day! Parking Handle parking payment, efficient parking of cars, and provide directions to guests Maintain and communicate inventory to the parking kiosk. Marina Operate Marina rentals each day including cleaning, staging handling payments and tear down. Ensure guests paperwork is in order, provide tutorials and transition guests’ to/from their equipment. Ensure all motorized and non-motorized watercraft are ready, clean and in working order. Report any issues (mechanical or safety) to the Operations manager. Respond to customer complaints or inquiries immediately. Additional Duties Due to the dynamic nature of the resort, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, resort, and department policies, procedures, and instructions. Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity. Maintain a high level of professionalism and a commitment to excellence in interactions with guests, colleagues, and staff. Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources. Support the overall efficiency of the team by collaborating and contributing to the resort’s goals. Qualifications High school diploma/GED. Strong attention to detail. Ability to work flexible hours, which might include nights and weekends. Strong people skills and the ability work as an individual or as a team member Ability to remain calm and friendly when confronted with upset guests. Ability to adapt to changing working conditions. Must develop good working knowledge of the entire resort, its facilities and activities. Must be capable of lifting personal watercraft (SUP, kayaks, canoes). Knowledge of motorboats is a plus. Physical Requirements Must be able to stand, walk, and perform physical activities for extended periods. Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. Able to lift, carry, push, and pull up to 100 lbs. occasionally. Effective communication skills, including talking and hearing, with sufficient visual acuity. Work ScheduleAttendance requirements for this position as outlined on the weekly schedule, which could include weekends and holidays.Benefits Discounts on food and beverages Employee Merch Flexible shifts Staff party Early access to pay with Homebase
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