Vacancy caducado!
- General technical skills – Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
- Specific technical skills – Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
- Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
- Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
- Demonstrated organization and work prioritization skills
- Ability to utilize available resources
- Must be both team-oriented and self-motivated
- Flexibility
- Must work independently with minimum supervision
- Effectively using Remote Desktop Management (RDM) tools
- Ability to work in a fast paced environment with frequent changes
- Bi-lingual skills for English/Spanish and English/French are a plus
- Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.
- 1 to 2 years technical help desk or equivalent experience
- Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers
- Experience with Microsoft Office (Outlook, Word, and Excel, O365 a plus)
- Location: Tulsa, OK
- Rate: $20/hr
- Duration: 1 contract to hire
- Shift: Monday through Friday specific hours TBD
- Must have an active driver's license and Proof of Covid vaccination
- Candidate must be vaccinated against Covid and have their own reliable transportation.
- Need to clear Background & Drug Screen checks before starting
- Must have A “Valid” Driver License, Valid Passport, or Birth Certificate.
- Should be willing to submit to an extensive background, criminal history, and drug test before starting the project.