Customer Experience Specialist

As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.YOUR ROLE AT SIXT You respond to all inbound contacts within established service levels, ensuring a premium customer experienceYou assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experienceYou utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficientlyYou partner with global departments to address customer requests and deliver the most effective solutionsYou offer guidance and support to customers on billing inquiries, service complaints, and general assistance needsYou consistently meet or exceed performance and quality standards in customer interactionsYOUR SKILLS MATTER Education You have a High School diploma or equivalent; Associate degree preferredExperience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalationTechnical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality serviceSoft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectivelyWHAT WE OFFERComprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement planPaid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balanceExclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees