Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:WHAT YOU NEED TO KNOW (Job Overview):This is a critical role for our operations and provides career development opportunities for staff who wish to grow their career with Red Cross.WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Competencies):
Business Results/Organizing Work : produces quality and accurate results in a comprehensive and timely manner. Efficiently organizes and prioritizes work and makes good use of resources. Marshals resources to get things done, can orchestrate multiple activities at once to accomplish a goal.
Client / Customer Focus : Meets needs and expectations of internal customers and external clients. Listens and acts appropriately on information, complaints, and feedback. Establishes and maintains effective and appropriate relationships (boundaries). Gains trust and confidence of clients/customers. Appropriate contact with individuals representing other organizations or individuals of significant importance.
Applied Knowledge : OJI, 2RBC and Charge skills should be assessed. Demonstrates application of prior education and experience in performing job duties. Readily uses "know how" and ability to "think on their feet" to successfully produce results. Thinks "outside the box" when routine actions/solutions are not appropriate. Evidences capacity to "transfer" skills, abilities and experiences to new situations. Demonstrates good decision making in adverse conditions. Extensive knowledge of the job. Wide and comprehensive acquaintance with all aspects of the job and the practical application to difficult and non-routine problems encountered.
Reliability : Can be counted on to consistently complete assigned tasks and responsibilities within established deadlines. Understands business need to consistently perform in a professional and responsible manner. Dependable in terms of punctuality and attendance.
Adaptability : Embraces change and makes appropriate adjustments in face of change. Does what it takes to get the job done even if outside of job description. Learns quickly when facing new problems. "Goes with the flow" in a mature and professional manner. Comfortable with ambiguity.
Leadership/Teamwork : Successfully works with others to accomplish mutual goals. Seen as a flexible, dependable, and cooperative team player. Understands importance of sharing information (as appropriate) and resources to produce synergistic results. Can make negative decisions when all other efforts fail; provides recognition as appropriate, appreciates extra efforts, deals with problems in timely manner; doesn't allow problems to fester.
Standard Schedule (Tulsa, Oklahoma):
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Documented satisfactory performance as Collections Technician II or Collection Specialist II/Charge is required.
Successful completion of Power Red, OJI, and Charge training is required.
Demonstrated strong leadership skills.
LPN or equivalent experience may be preferred in some locations. Equivalent experience may encompass needlesticks, phlebotomy, and other relevant medical responsibilities.
Staff who apply for these positions will be assessed on past performance in those roles as well as demonstrated leadership ability and would need to be willing to work in those three roles as needed.
BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance Program
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf)