DescriptionSAIC is looking for outstanding Switch Board candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switch Board agent is the first line of contact with the DOT customer base.This role may not be immediately available.Switchboard Operator Duties and Responsibilities
Answer Incoming Calls
Switchboard operators answer incoming calls and redirect calls to the appropriate personnel or department within DOT in a timely manner, using DOT Directory and Outlook Directory
Answer/Respond to internal & external DOT large volume telephone calls
Research internet explorer to assist customer with information
Clerical Tasks
Summit Monthly Reports in a timely manner
Create weekly spreadsheet to record weekly call numbers
Create weekly spreadsheet for operator’s daily numbers
Record operators number daily in spreadsheet
Research, collect, and verify directory information for customers and DOT personnel
Maintain DOT Directory (Ensuring numbers are good)
Ensuring appropriate staffing
Train new staff
Schedule conference request in different locations and time zones. (One Time Conference, Recurring
Conference and On-Demand
Create new accounts in the RSB
Update RSB for all out-processing DOT personnel
QualificationsRequired Experience:
Must have 1 year of experience providing customer service support in a business organization
Must possess a High School Diploma
Degree may be substituted with 2 additional years of related experience
Must be able to obtain an interim Public Trust prior to starting, citizenship required
Excellent phone skills
Top-notch communication and listening skills
Basic computer proficiency
Experience in a customer service role (preferred)
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC accepts applications on an ongoing basis and there is no deadline.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2502634SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability