Vacancy caducado!
Technical Support Analyst
Position ObjectiveThis position provides first-level technical support and diagnostics for company users' software and hardware needs.Major Duties Receives incoming calls for technical support and diagnostics Configures, installs and maintains all desktop hardware, software and peripherals Responds to users for resolving hardware and software related issues Troubleshoots desktop and network issues via phone and on-site support Assists with equipment repair Assists with rollouts of software and/or hardware Assists with the development, implementation and maintenance of technical documentation for the department Assists other IS staff members, when necessary, in order to resolve issues Responsible for On-call duties on a regular rotation Performs other job-related duties as assigned Assist with Mobile Iron email accounts for cell phones.Skills Required Understands A+ Demonstrates general knowledge of network infrastructure and support Understands Active Directory Displays good written and verbal communication Demonstrates strong Customer Service skills Must be able to work in a fast paced environment Must work well in a team environment Occasionally travels statewide Occasionally works evenings and weekends Able to lift and move up to 40 lbs Works well in a complex, multi-platform, multi-vendor, multi-protocol & LAN/WAN environmentExperience 0 - 3 years of experience providing technical support on a Helpdesk 0 - 2 years of experience troubleshooting Windows 7 and Windows 10 Experience with server 2012 & 2016 in an Active Directory environment (preferred) Experience with MS Office and Outlook (2016) (preferred)Working RelationshipsWork under the immediate guidance of the Technical Support Supervisor. Primary job functions may require exercising independent judgment.Internal: Communications with end users and other IS Department StaffExternal: Occasional contact with vendors for troubleshooting purposesInterested candidates please send resume in Word format to Please reference job code 75160 when responding to this ad. GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.