Bilingual French Customer Service Representative

Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. Candidates must be fluent in French and English.Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:Customer monthly statementsFlower OrdersProduct OrdersDirectory Orders and ChangesCo-op Advertising Orders and ChangesWire Order Guarantee disputesCredit Card DepositsEFT DepositsCredit Card Product and Equipment OrdersCredit Card Equipment TroubleshootingWeb HostingTechnologyAdditional duties as needed