The Assistant Community Manager is responsible for providing support of the overall operations and sales at the Community with a strong focus on customer service, resident retention, and administrative support. All tasks and work responsibilities are completed while ensuring alignment with the company’s goals and objectives and representing the company’s core values.
You should be:
Service-Oriented: Service is our passion.
The ‘Do What’s Right’ Type: Integrity is not negotiable.
Accountable: We are ALL accountable.
A firm-believer in empowerment: Empowerment through action.
Team-Player: Teamwork makes the dream work.
The Gritty Type: We have fun working hard and playing hard.
Some of what you will do:
- Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and be secure in making the decision to correct any issues or forward to the appropriate manager.
- Prepare and distribute resident and community communications including, but not limited to rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Support the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the Community staff.
- Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community on social media and outside marketing.
- Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
- Assist in the development of marketing strategies based on the local market and competition.
- Maintain community appearance and ensure repairs are recorded, communicated, and completed on timely basis. This requires regular community inspections and tours.
- Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
- Accurate forecasting and reporting of occupancy, sales, etc.
- Position will require flexible hours, nights, and weekends as needed. Property management is not always 9-5.
- Assist in lease transactions by generating lease paperwork and guiding a prospect through the lease process.
- Conduct lease signing and new resident orientation for new residents.
Qualifications
What you should have:
High school diploma or general education degree (GED).
Property management office experience preferred.
Two+ years administrative experience.
Excellent communication skills including writing and verbal.
Strong variety of administrative skills including customer service; problem solving; sales or persuasion skills.
Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America preferred.
Must maintain an active and valid driver license and clean driving record.
Must have reliable transportation to work.
Must maintain an active and working personal mobile phone.
A growth mindset; always testing and learning.
Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.