Vacancy caducado!
- Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
- Escalates problems not resolved within established service levels.
- Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
- Ensures work is performed in accordance with company policies, standards, and procedures.
- Assists with installing and de-installing software, PC's and peripherals as required.
- Performs own work and provides assistance to others as directed.
- Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
- Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.
- Must possess basic desktop hardware knowledge, proficient use of Microsoft
Vacancy caducado!