Customer Support Assistant

Job DescriptionWe’re seeking a Customer Support Assistant to join our team in Westlake, OH. The ideal candidate will act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience. This role is vital in maintaining our reputation for outstanding service and building lasting relationships with our clients.ResponsibilitiesHandle customer inquiries via phone and email professionally and efficiently.Resolve customer complaints by identifying problems and implementing effective solutions.Maintain accurate records of customer interactions and transactions.Provide product and service information to clients with clarity and empathy.Collaborate with internal teams to address customer concerns and improve service.Continuously update knowledge of company products and services.