Call Center Representative

The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients’ brands and services. Pay Range: $17.50 - $27.00 hourlyKey ResponsibilitiesHandle inbound and outbound calls from customers promptly and efficiently.Provide accurate information and assistance regarding products and services.Resolve customer complaints and issues professionally and empathetically.Document customer interactions and maintain detailed records in the system.Follow up with customers to ensure their issues are fully resolved.Collaborate with team members to improve processes and customer service.