: Unit Support Worker II-Front Desk Reception

ESSENTIAL JOB FUNCTIONS:Primary duties include:Greets public in person or by answering multi-key set telephone system  Establishes consumers needs   Screens applicationsScans documents taken in at the front desk and by mailSets appointments for or direct consumer  to appropriate staff member(s) as assignedMonitors receptionist areaAssists clients to complete paperwork, reviews information or forms for completenessAnswers questions regarding guidelines, or eligibility requirementsOpens, date stamps, sort mail, and routes it to appropriate staff, prepare outgoing mail, copies documents, performs clerical task  Collect/ receipt/document payments taken by the agency