Support Coordinator IV - Jobst Medication Therapy - Full Time

POSITION SUMMARY Under the direction of the Manager of Jobst Medication Therapy Management, performs support functions necessary for the daily operations. Functions include but are not limited to the “Accountabilities” listed below. ACCOUNTABILITIES 1. Communicates politely and effectively with patients, pharmacists, and all other healthcare providers verbally in-person and via phone, as well as written through mail and electronic medical record (EMR). a. Using EMR, documents all communications accurately and thoroughly and directs the message as needed to the appropriate person. b. Using EMR, sends Standing Order/Confirmation of Verbal Order/specific request finalized by the pharmacist to a lab, home health agency, extended-care-facility, physician, etc. c. Via pharmacist direction, communicates normal results and medication directions to the patient or caregiver. d. Reviews the list of patients overdue for bloodwork and contacts patients and physicians accordingly. e. Compiles orders requiring physician signatures and coordinates accordingly. 2. Using EMR, schedules/reschedules patient appointments for the pharmacist visit. a. Reviews MyChart notifications and EMR report and contacts patients as needed. b. Reviews the list of currently admitted patients and contacts patients upon discharge. Coordinates with inpatient providers to set up appointment before hospital discharge when possible. c. Prepares necessary papers for patient appointments with the pharmacist and completes necessary paperwork related to patient care with appropriate follow-up. 3. Using EMR, extracts and enters patient information from/into a medical record. a. Scans pertinent information into the patient chart. b. Retrieves demographics/pertinent information for a patient mailing, home monitor application, etc. c. Maintains patient filing system. 4. Using EMR, completes daily billing audits and corrects inaccurate charges. 5. Complies with established departmental policies and procedures, objectives, quality assurance programs, regulatory compliance, and safety standards. 6. Attends mandatory staff meetings and performs other related duties as assigned or requested.