Customer Support Specialist

Job DescriptionWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Toledo, OH. This role is essential in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive experience with our services.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsResolve issues and provide accurate product or service informationDocument customer interactions and escalate complex issues when necessaryMaintain a high level of professionalism and empathy in all communicationsCollaborate with internal teams to improve customer service processesIdentify recurring customer concerns and recommend process improvements