Job Description Overview
CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.
The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers.
This is initially an onsite position. After 6 months in the role, this position will be able to shift to a hybrid work schedule, working 2 days from home and 3 days from the office each week.
Schedule: Monday-Friday 8am to 4:30pm, 30 minute lunch break.
What We Offer
Hourly pay rate; weekly pay; paid training; 40 hours/week
Promote from within culture
Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
401(k) retirement plan with company match
Paid vacation, sick days, and holidays
Company-paid disability and life insurance
Tuition reimbursement
Employee discounts and perks
Responsibilities
Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve.
Determine proper payment allocation as required or requested by A/R processing personnel.
Resolve short payment discrepancies that customers claim when making payment.
Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately.
Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice.
Resolve and clear credit balance invoices before such invoices age 60 days.
Prepare monthly collection reports to be submitted to Management.
Qualifications
2-3 years or more of accounting /collection, or customer service experience. Collections experience preferred.
Commercial collections experience is ideal.
High school diploma or equivalent.
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations.
Basic math and analytical skills
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
Ability to multi-task and prioritize while speaking with customer.
Demonstrates good active listening skills, telephone skills and professional email communication skills.
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.
Must possess average keyboarding speed with a high level of accuracy.
About CORT
CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
For more information on CORT, visit .
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