Eaton’s AER FMC Fuel Motion Control Systems division is currently seeking a Quality Analyst - Customer Support. This position is an onsite role, and is located at our Euclid, OH facility. The Euclid facility has approximately 325 employees and is a leader in the design, development, manufacture and delivery of aerospace main engine fuel pumps and components, systems and services to the global aftermarket and OEM markets.The expected annual salary range for this role is $65250.0 - $95700.0 a year. This position is also eligible for a variable incentive program.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:The Quality Analyst is responsible for representing customer interests relative to agreed upon quality requirements. Responsible for representing company interests relative to delivery, manufacturing, safety and profit margins. In addition, supports issues such as MRB review, Cost Out, Reduction in DPPM, and Improvement Initiatives.Essential Functions:
Obtain customer and regulatory specific training and maintain customer and regulatory certifications to fully support product manufacturing and delivery.
Perform contract review to ensure that a thorough understanding of customer quality requirements is communicated to Engineering, Sales and Operations teams and that all products delivered meet quality requirements.
Work with customer, government and other regulatory representatives to interpret and reach agreement on Quality procedures, and acceptability of products and assure compliance with the specified customer and government requirements.
Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions.
Investigate and resolve internal and external product quality problems utilizing quality functional tools such as statistical and analytical tools, PFMEAs, and process capability studies.
Interface with customer portals to ensure accurate flow of information. Download customer specifications and quality requirements for review, uploading corrective actions, source change and concessions / MRB data.
Collaborate with Design Engineering, Manufacturing Engineering, customers, and suppliers to improve processes and develop methods to eliminate quality problems - Position requires interaction with external customers and internal personnel at all levels of the organization. Interaction is quite often providing the controlled interface between an Eaton manufacturing supplier (both internal and external) and the Eaton customer.
Utilize product audit process to suggest process and/or design changes to improve manufacturability and/or yield. Implement standard work; identify cost out opportunities, in order to drive continuous improvements in products and processes.
Perform internal audits to verify site compliance with Eaton QMS.
Maintain accurate records to comply with company, regulatory and customer record retention requirements
Specialized Knowledge:Basic Qualifications:
HS Diploma/GED and 3+ years of experience in a quality related position within an industrial environment OR Associates degree and 2+ years of experience in a quality related position within an industrial environment
Must be legally authorized to work in the United States without company sponsorship now or in the future
This position requires the use of information or access to hardware which is subject to the international Traffic in Arms Regulations (ITAR). All applicants must be US persons within the meaning of ITAR. ITAR defines a U.S. person as a US Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee.
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Euclid, OH will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
Five years’ experience in an aerospace manufacturing environment.
Two years’ experience as a customer quality representative (DSQR).
Bachelor’s degree or currently enrolled in a program for Engineering or Business from an accredited school
Two years’ experience as an FAA DMIR.
AS9100 standard, thorough working knowledge.
Expected to learn and become site expert on customer quality requirements.
Contract / purchase order review.
Excellent communication skills, electronic, verbal, written and documentation of communications.
Product definition / Eaton engineering drawings and specifications, thorough working knowledge.
Metrology, GD&T, hands on measuring or oversight of measurement methods / techniques.
Personally managing and being responsible for customer on site audits and outcomes.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.