Product Specialist

Vacancy caducado!

Requirement Description: The candidate will support The Ohio Department of Commerce’s custom and 3rd-party software applications. The ideal candidate will provide advanced support and troubleshooting for a variety of 3rd-party and custom built software applications across multiple technologies.This position will function as a highly technical application support individual with specific responsibilities that include:• Monitoring workload for and triaging tickets appropriately to members of the Development Support and Development teams.• Assisting in investigating and resolving tickets assigned to team members.• Identifying common support incidents quickly and implement permanent resolutions effectively.• Identifying opportunities for automating support resolutions to eliminate recurring support need.• Identifying supplemental tools to eliminate support need and assist end-users in their work.• Leading support projects from inception to completion either as an individual contributor or as part of a team.• Managing relationships and support tickets with 3rd-party application vendors.• Communicating effectively with users in both IT and the business.• Asking questions effectively to obtain information quickly and efficiently in the resolution of support incidents.

Responsibilities: • Supporting various custom and 3rd-party applications.• Resolving support incidents through automation or permanent fixes.• Developing and/or configuring resolutions appropriately.• Investigating incidents thoroughly to find correct resolutions.• Communicating with both IT and business users to gather necessary information on incidents and potential resolutions.• Updating 3rd-party applications as necessary to reduce support incidents.• Leading resolution projects from inception to completion.• Helping current Development Support and Development staff to automate or permanently resolve their support incidents.• Documenting all solutions so they can be supported in the future.• Documenting all troubleshooting steps taken on resolutions so the steps can be repeated in the future.• Designing and maintaining ticket reports that track progress, trends, and totals. • Mentoring of Development Support team members on techniques and tools.• Managing and submitting support requests to 3rd-party application vendors.• Acting as liaison between the business and 3rd-party application vendors.• Designing and maintaining a 3rd-party application release calendar.

Mandatory Requirements/Time:• Bachelor’s degree in computer science or equivalent technical study.• 6 or more years experience in the support (not development) of custom applications, preferably built on combinations of .NET Core, .NET Framework, .NET Web Forms, .NET MVC, C#, and Microsoft SQL.• 6 or more years experience supporting and updating 3rd-party applications.• More than 5 years experience writing and executing SQL.• More than 5 years experience writing PowerShell or other scripting languages.• More than 5 years experience QA testing applications.

Desired Skills:• Experience leading a team of support personnel.• Experience updating custom code.

ID	#43762999
Estado	Ohio
Ciudad	Columbus
Tipo de trabajo	Contract
Salario	Depends on Experience
Fuente	Kollasoft Inc.
Showed	2022-07-02
Fecha	2022-06-30
Fecha tope	2022-08-29
Categoría	Software/QA/DBA/etc
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Job Details