Product Operations Analyst-2

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.A Digital Product Analyst at Safelite partners closely with our Product Managers to ensure our products support our technicians and associates out in the field and that our products make it easy for our customers to schedule and manage their auto glass appointment.Digital Product Analyst is a mix of discovery and execution. We rely on our Product Analysts to be the voice of the business and the user, closest to the development team, ensure efficient and quality delivery of new features, analyze AB test outcomes and recommend new iterations to the Product Manager.What You’ll DoSupport Product Managers in building, prioritizing, monitoring/editing, and maintaining the flow of Team Backlog to ensure the delivery of the customer satisfaction and business valueEngage in front line interactions with stakeholders closest to the user – UX research team, contact center, and field.  Support intake and triage of feedback on the digital sites (production issues, survey feedback, or common friction points)Visualize key metrics on an ongoing basis to communicate out to product, marketing, and exec teams on the health of the siteAnalyze the sales funnel and identify reasons users drop off and relay problems statements to the PMResponsible for updating product management on Story status to align on delivery expectationsDefine success measures, by developing Key Performance Indicators and other user/business metrics, in close partnership with Product and other subject areas such as engineering, operations and analyticsWork directly with Product Manager to evaluate potential impact of "problems-to-solve" for our business.Maintain product functionality documentation, be the master of 'how it works today'Performs other duties as assignedComplies with all policies and standardsWhat You’ll NeedBachelor’s degree or equivalent experience1-3 years: Using Google Analytics or similar web tools1-3 years: Using Quantum Metric or similar digital user monitoring tools1-3 years: Using development team tools like Jira and ServiceNow ticket systemsYou know when the details matter and when they are slowing you downYou are tactical, curious and thrive at getting things doneOf all the people on the product team, you can talk shop best with our analytics teamYou are a strong collaborator with the ability to partner with cross-functional teams.You’ve demonstrated the ability to identify inefficiencies and bottlenecks in workflows and propose solutions to streamline operations.#LI-TD1#LI-HYBRIDInternal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.