DescriptionAbout this Position: The Desktop Support Technician is responsible for providing technical assistance to a medical center’s associates and medical staff. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system.Top Skills:
2+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)
Proficiency in troubleshooting techniques
Excellent communication and customer service skills to interact effectively with users
Responsibilities/Tasks: Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals. Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts Installing and updating applications, drivers, and operating systems on user workstations. Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords. Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues. Implementing and enforcing security policies on user workstations, including password management and software updates. Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow). Providing basic computer training to users on new applications or features Working with department end users to confirm functionality, verifying everything is correct with department heads. Data collection and reporting.Skills Need: Proven experience as a Desktop Technician or similar role. Network Troubleshooting Skills Experience within an enterprise or corporate setting. CompTIA A+ certification or equivalent experience. Strong knowledge of Windows operating systems and imaging software. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and strong organizational skills. Familiarity with healthcare IT systems and compliance standards is a plus.Skillsa+, deployment, pc troubleshooting, mac, device, mobile, apple os, break/fix, Microsoft Teams, Cisco WebexAdditional Skills & Qualifications
Interpersonal Skills and Personality (Traits the look for: Active listeners, proactive, understanding/relatable, conversational, enthusiastic, always in control, clear communicator, thick skin, self-motivated and creative). Will be interacting wit
Experience LevelIntermediate LevelPay and BenefitsThe pay range for this position is $21.64 - $21.64/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Columbus,OH.Application DeadlineThis position is anticipated to close on Mar 15, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.