E-Billing Analyst - Remote

Shift: Monday-Friday, 9am -6pm ESTThe E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment.( denotes an “essential function”)Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requestsResponsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billingHandle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission processAct as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter supportLiaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissionsPopulate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing systemWork collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systemsPerform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices