Customer Support Specialist

Job DescriptionBela Brand Bat is seeking a motivated and detail-oriented Customer Support Specialist to join our team in Columbus, OH. The ideal candidate will serve as the first point of contact for customers, providing prompt and effective assistance while maintaining a high level of professionalism.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsResolve product or service issues by clarifying complaints, determining the cause, and finding effective solutionsProcess orders, forms, applications, and requestsMaintain detailed and accurate customer recordsCollaborate with internal teams to ensure customer satisfactionMonitor and follow up on outstanding customer requestsIdentify customer needs and provide appropriate guidance