Customer Service Liaison

Job DescriptionWe are currently seeking a dedicated and detail-oriented Customer Service Liaison to serve as the key connection between our clients and internal teams. This position is crucial in ensuring client needs are addressed efficiently while fostering positive and long-lasting relationships. The ideal candidate will possess strong interpersonal skills and a proactive attitude toward customer engagement and issue resolution.ResponsibilitiesAct as the primary point of contact for client communications and inquiriesCoordinate and follow up on customer requests, ensuring timely responses and resolutionCollaborate with internal departments to address client concerns and feedbackDocument all client interactions and maintain accurate records in CRM systemsMonitor customer satisfaction and suggest improvements in service processesAssist with onboarding new clients and guiding them through initial setup and supportIdentify opportunities for process optimization to enhance the overall customer experience