Job Description
We are seeking a motivated and personable Client Service Associate to join our team in Columbus, OH. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support throughout the client journey. This role requires strong communication skills, attention to detail, and a client-first mindset.ResponsibilitiesServe as the primary contact for client inquiries via phone, email, and in-personProvide prompt, courteous, and knowledgeable support to new and existing clientsAssist clients with documentation, scheduling, and general service coordinationMaintain accurate records of client interactions and transactionsCollaborate with internal departments to ensure smooth service deliveryFollow up on client concerns and ensure timely resolutionSupport onboarding of new clients and help facilitate a positive experience