Client Relationship Representative

Job DescriptionWe are currently seeking a motivated and detail-oriented Client Relationship Representative to join our team in Columbus, OH. This role is focused on building, managing, and nurturing relationships with clients to ensure their satisfaction and retention. The ideal candidate is a great communicator, problem-solver, and team player who thrives in a client-facing role.ResponsibilitiesServe as the primary point of contact for a portfolio of clientsBuild and maintain long-term relationships through consistent communication and supportUnderstand client needs and provide tailored solutions aligned with company servicesResolve client concerns and coordinate with internal teams to ensure a smooth experienceMaintain accurate client records, notes, and activity reportsSupport onboarding of new clients and guide them through initial processesIdentify opportunities to upsell or cross-sell servicesAttend team meetings and provide feedback to improve client services