We are:Navisite, now a part of Accenture has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized for the needs of mid-market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting clients in building a strong digital core. With experience across multiple cloud providers, enterprise applications and digital technologies, Navisite serves clients in the health and industrial, life sciences, technology, consumer goods and retail industries. Given their customer-centric solutions and flexible approaches, this team is adept at scaling our services for clients seeking to modernize and build more agile, resilient, and scalable businesses. The Navisite team of more than 1,400 members globally joined Accenture in January 2024. As part of Accenture, you will be working with an ambitious, collaborative team more empowered than ever to help customers modernize their IT for the AI era. The Work: The primary responsibility of this role is to be a value architect for a variety of opportunities ranging from small- sized to large opportunities involving Application Managed Services and Professional services for Enterprise IT Systems , with the ability to individually create Solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop these in a collaborative basis with the client including advising/co-creating the solutions. Role Expectations:
Lead the design, development, and implementation scope of ServiceNow during pre-sales sales cycle.
Represent the solution in conversation with Operating Group leadership and sales team, senior client buyers and functional owners
Drive the necessary Technology Delivery sign off on solutions with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences
Work with the Operating Group sales team and Subject Matter Experts as required during the sales process; communicate/collaborate with delivery organization(s)
Promote the use of standards in solutions by coordinating with Legal and Commercial and directing Corporate Development Transaction Services
Collaborate with the Operating Groups to provide input to Terms and Conditions, and in some cases, be accountable for specific contractual terms and conditions
Work with Technology leadership to identify Point of Contact for delivery. Where appropriate, lead stabilization efforts on client deals
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Here's what you need:
Minimum of 5 years of experience in a Technology Environment with a strong focus on ServiceNow platform managed and/or professional services solutions.
Minimum of 5 years of experience in Solution Planning and Deal Shaping, demonstrating your ability to translate client requirements into effective solutions.
Minimum of 5 years of experience in technical or functional ServiceNow platform solutioning, showcasing your deep understanding of platforms capability.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus points if you have:
You have expertise/ experience in Managed Services delivery for ServiceNow platform either as a client or as a client facing delivery lead.
You expertise/ experience in Professional Services delivery for ServiceNow Platform either as a client or as a client facing delivery lead.
You have very good interpersonal and communication skills, the ability to influence and build relationships with key stakeholders.
You have a good understanding of the application and infrastructure ecosystem in terms of Products and Technologies.
You have the ability to understand client business and technology drivers- business IT alignment.
You have the strong capability to estimate, size, and come up with dependencies/assumptions in solutioning.
You have the ability to work across levels at the client; exposure to NA geography is a good additional skill
You have strong aptitude to be an individual contributor.
You have experience and exposure in collaborative technology solutioning including client workshops, joint solutioning sessions, and co-creation sessions.
You are a expert in formulating the solution storyline, ability to collaborate in creating client value propositions, Product/Concept selling, and Pre-sales/Solution Experience in one or two major industries (utilities/chemicals/oil-gas, consumer goods/manufacturing/retail/pharma/life sciences, comms media and technology, health and public services, financial services).
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