THIS POSITION IS 100% ONSITE AT MAIN CAMPUSPatient Financial AdvocateJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Patient Financial Advocates help patients who either do not have insurance or their insurance is not accepted at Cleveland Clinic. In this role, caregivers prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for government of Cleveland Clinic financial assistance programs.A caregiver in this position works 8:30AM - 5:00PM.A caregiver who excels in this role will:
Counsel patients and parties responsible for payment regarding payment responsibilities and options.
Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Contact insurance carriers or other sources and act as an advocate for patients.
Initiate the process for collecting prepayments due and performing follow-up to ensure maximum collection is achieved.
Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
Update and correctly document in the appropriate computer system.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Three years of experience in a customer facing role with in-person or phone contact.
Preferred qualifications for the ideal future caregiver include:
Associate's or bachelor's degree. An associate's degree may substitute one year of required experience and a bachelor's degree may substitute two years of required experience.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities