Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team. You will be the first point of contact for our clients, ensuring that every interaction reflects our commitment to quality service and support. This role requires strong communication skills, empathy, and the ability to resolve inquiries efficiently and professionally.ResponsibilitiesRespond to customer inquiries via phone, email, and internal ticketing systemsProvide accurate information and guidance on products, services, and policiesTroubleshoot basic technical issues and escalate complex problems as neededMaintain detailed records of customer interactions and solutionsCollaborate with internal teams to address recurring issues and improve processesUphold company standards in every customer interactionEnsure timely follow-up to guarantee customer satisfaction