Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Cleveland, OHCompany: Shine Social BrandJob Description:We are seeking an enthusiastic and customer-focused Customer Service Representative to join our Cleveland team. This role will provide essential support to our clients and internal teams, ensuring seamless communication and exceptional service delivery.Salary Range: $18.00 - $27.00 per hour, based on experience.Key Responsibilities:Assist clients with inquiries and provide accurate information about company services.Maintain positive and professional communication with clients through phone, email, and in-person interactions.Address and resolve client concerns promptly, escalating issues to the appropriate team when necessary.Support the team with administrative tasks, including data entry, filing, and document preparation.Help coordinate and schedule meetings, appointments, and client follow-ups.Contribute to maintaining a welcoming and organized office environment.