Customer Support Assistant

Job DescriptionWe are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Cincinnati. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction through every interaction. This role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerProvide accurate information about products, services, and company policiesResolve customer complaints and issues effectively, ensuring customer satisfactionMaintain detailed records of customer interactions and feedbackCollaborate with internal departments to address customer concernsMonitor customer service metrics and report recurring issuesAssist in the development of customer support resources and FAQs