Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. This role is responsible for assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is a strong communicator with a problem-solving mindset and a commitment to delivering exceptional service.ResponsibilitiesProvide timely and professional customer support via phone and email.Assist customers with order inquiries, product information, and issue resolution.Process and track orders accurately, ensuring customer satisfaction.Maintain and update customer records in the system.Collaborate with internal teams to address customer needs efficiently.Identify and escalate complex issues to the appropriate department.Stay up to date with company products, policies, and procedures.