Customer Service Specialist (CVG)

Position: Customer Service Specialist Location: Cincinnati, OH (CVG Airport area) Description: Avionics systems integration and connectivity company seeks Customer Service Specialist to assist in customer responsiveness, solutions provision, and sales support for growing engineering, aircraft maintenance, aviation services, and certification office at CVG airport. The candidate must have a good working knowledge of the aviation industry, including sales and support processes, and be proficient in document editing, spreadsheet manipulation, and Microsoft office, with a true customer-first mentality. ​​​ Primary Responsibilities: Assist with and frequently coordinate customer meetings and interface functions Ensure compliance with, seek improvement in, and recommend improvements within customer service Standard Operating Procedures (SOPs), templates, checklists, and related processes Responsible for managing numerous customer-facing initiatives and response management Familiar with and comfortable managing the above using the Microsoft Office suite, including Teams and Planner Assist with updating Customer Relationship Management (CRM) System application Assist in meeting and greeting L2 visitors, addressing incoming customer requests, handling customer service and responsiveness issues, as they arise Assist with maintaining and recommending improvements for customer-facing SharePoint sites, including coordination of access for users Assist with "rights to use" letters (letters of authorization), including tracking and resolving appropriately Process customer purchase orders, order entry, processing, and project tracking Assist with internal and external customers, including assistance with parts pricing, services, and proposal inquiries Assist with coordinating customers' service requirements with other appropriate departments as necessary to ensure effective customer service Assist with monitoring product order shipment to ensure on-time delivery to the customer Support tradeshow events, working with vendors, marketing team, and shipping companies Assist Account Managers, contacting customers as required, to follow-up and resolve customer requests, as required, if Manager is not available Other responsibilities as assigned at the discretion of supervisor. Qualifications: Bachelor’s degree in business, communications, information systems, marketing, or customer service preferred 2-5 years of experience preferred Customer service mindset with an eye toward continuous improvement Handles stressful situations and deadline pressures well Intermediate to advanced user capability with MS Word, Excel, PowerPoint, and Outlook Ability to work with minimal supervision, independently and self-directed Flexibility in working hours, including overtime and weekends as necessary Excellent written and verbal communication skills are required Experience working in a technical environment with cross-functional teams is highly preferred Self-starter with the ability to handle multiple tasks simultaneously Experience editing technical documents is preferred Required Skills and Abilities: Associate degree from an accredited institution Detail-oriented with the ability to handle multiple tasks concurrently, within a fast-paced environment Ability to meet or exceed deadlines Must pass background verification, pre-employment drug testing, and submit to company's Drug and Alcohol Abuse Program. Must be legally able to work in the USA and supply required supporting documentation Please note that initial training for certain positions may take place at our Dripping Springs, Texas location, and could last between four to six weeks, depending on the role and the candidate's qualifications and experience. Company Quality Policy: L2 is committed to quality and continuous improvement in all areas of our organization. We provide solutions based on our customers' needs and are dedicated to ensuring that all expectations are surpassed. We are fanatical in ensuring our solutions meet or exceed regulatory and customer requirements. Working as a team, all employees are involved in the continuous quality improvement process to ensure that the company goals for quality, timeliness, responsiveness, and innovation are met, thereby ensuring customer satisfaction. Benefits Health Insurance Paid time off Dental Insurance 401(k) Vision Insurance Tuition Reimbursement Shift Differential Pay Life Insurance Referral program Employee discount programs Flexible spending account Health savings account Parental leave Professional development assistance Employee assistance program