Call Center Representative

Job DescriptionWe are seeking a Call Center Representative who is passionate about providing excellent customer service and resolving inquiries with professionalism and efficiency. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle high-volume calls in a fast-paced environment.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerProvide accurate information regarding services, accounts, and proceduresHandle customer complaints and escalate issues when necessaryMaintain detailed records of customer interactions in the systemMeet individual and team performance targets and quality standardsCollaborate with other departments to resolve complex issuesFollow established protocols and ensure compliance with company policies