Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our team in Blue Ash, OH. The ideal candidate will be responsible for assisting customers with inquiries, processing orders, resolving issues efficiently, and ensuring a smooth and positive client experience. This is a full-time, on-site position with opportunities to grow within the company.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and in-personProcess customer orders, returns, and exchanges accuratelyResolve product or service issues by clarifying customer concerns and finding effective solutionsMaintain detailed records of customer interactions and transactionsCollaborate with internal departments to ensure customer needs are metAssist in improving customer service procedures and standards