Customer Support Assistant

Job DescriptionWe are currently seeking a Customer Support Assistant to join our team. The successful candidate will play a vital role in maintaining strong customer relationships by providing timely and effective support. This position requires excellent communication, organizational skills, and a genuine commitment to customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person in a professional and efficient mannerResolve customer issues and escalate unresolved matters to the appropriate departmentsMaintain accurate records of customer interactions and transactionsAssist with order processing and ensure timely delivery of servicesCollaborate with internal teams to ensure client needs are metFollow company guidelines to handle service requests and feedback